Return policy


A) Right of withdrawal for consumers within distance selling contracts / conclusion of contracts
B) Model withdrawal form


Consumers – Consumer is every natural person who enters into a legal transaction for a purpose that is outside its trade, business or profession – may withdraw from their contractual declaration within contracts for valuable consideration under following conditions: Withdrawal Instructions Withdrawal Period You have the right to withdraw from this contract within 14 days without giving reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Exercise of Withdrawal

To exercise the right of withdrawal, you must inform us (Vertical Life GmbH, Via Brennero 32, 39042 Brixen, Italy
phone: +39 0472 611753)
of your decision to withdraw from the relevant contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form (attached below), but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard deliver offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from the contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of the Goods

Unless we have expressly offered to collect the goods, you shall send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. The right of withdrawal shall not apply as regards the following:

  • the supply of goods, which are not prefabricated and are made for the Consumer’s specifications or clearly personalized;
  • the supply of goods, which are liable to deteriorate or expire rapidly;
  • the supply of newspapers, periodicals and magazines

The right of withdrawal shall expire prematurely as regards the following:

  • the supply of sealed goods which are unsuitable to return for reasons of health or hygiene and that have been unsealed after delivery;
  • the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  • the supply of sealed audio or video recordings or computer software which were unsealed by the Cons


(complete and return this form only if you wish to withdraw from the contract)
To Vertical Life GmbH
Via Brennero 32, 39042 Brixen, Italy

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*), ordered on (*)/received on (*). Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate